GDS ADM and ETS together for Drive Auchan Italy
GDS ADM and ETS have just finished their first kiosk installation in Italy for the innovative service Drive Auchan. The service allows clients to make their purchases online or from a Self Service Kiosk outside the supermarket and collect the goods in the designated "Drive Auchan" parking area.
The kiosks have been designed and produced by GDS ADM (www.gds-adm.com www.gds.com ), a subsidiary of the international GDS Group, while the software has been adapted by ETS, software house from Modena (Italy).
The installation of Turin (Corso Romania, 460 - 10156 Torino - Italy), is currently in the testing phase. It is considered a good omen that Auchan chose Turin to launch this project, as this is the first Italy based store opened back in 1989 by the supermarket giant, which now has 49 superstores in 11 italian regions.
The Drive Auchan service is very easy to use.
Registered customers (issued with registration code) can purchase the goods online at www.driveauchan.it and can decide the date and the hour for the goods to be picked up.
Payment can be made online or directly at the kiosk in front of the ‘Drive Auchan' pick up area. On arrival at ‘Drive Auchan', customers log in with their personal code at the Self Service kiosk where they are given the receipt, along with the parking point number where they can collect their bags. The whole process takes less than 5 minutes.
This first installation includes 6 ‘Smart Pay Outdoor' and 1 ‘Smart Pay Indoor'.
ETS with its proprietary Payment Automation Technology "ETS SMART PAY" allows for flexible and fast interfacing and a perfect integration with the Auchan's own software system.
Additionally ETS has incorporated into the Italian software order management functionality (allowing the clients to select the goods and place the order also at the DriveAuchan kiosk) as well as payment processing, allowing the use of POS and cash (the latter, although working perfectly, is yet to go live).
From a mechanical perspective, GDS-ADM kiosks have the unique possibility of being able to adjust the height of the kiosk depending on the height of the car or of the customer (for the outdoor version) or the high of the client (indoor version). The latter allows those with physical impairments to use the system. The displays used in the outdoor applications benefit from the proprietary technologies of GDS that allows information displayed to be readable even in direct sunlight conditions. All GDS-ADM outdoor kiosks produced for DriveAuchan have an anti vandal, fraud and intrusion protection external case.
ETS software has been designed to offer maximum freedom to the choice of internal electronic and hardware components. For this reason, ETS e GDS ADM were able to select the most suitable peripherals for both Auchan's Indoor and Outdoor Self Service applications.