GDS Introduces New Technology to Reduce Monitor Downtime in the Field
Global Display Solutions Ltd. (GDS) has introduced a unique service that will almost eliminate downtime in the field for all of its customers. GDS can fit all of its displays with their own innovative self diagnostic capabilities, which enable the monitors to alert GDS when they have a problem or need replacing. GDS has a global presence manufacturing and supplying world class information displays to passenger terminal, banking, medical and industry customers. The service is available to all customers (with GDS products) and is particularly suitable for monitors where 24 hour operation is a requisite.
With more than one million displays installed worldwide, GDS has introduced this service to ensure that, if its units go down in the field, customers receive immediate replacement delivery. As GDS supplies displays to customers in industries such as banking and transport, it is essential that any problems are dealt with swiftly, as downtime costs money. This new programme will also reduce the amount of failed displays in the field as it will provide GDS with the capability of replacing the display as soon as any problems occur.
This new initiative has been introduced as part of GDS's successful Advanced Exchange programme. GDS's Advanced Exchange programme is a service support system that allows customers to replace a failed display within 24 hours. All failed units go through a five stage process to ensure reliability. Firstly, GDS will receive an internet notification of a failed display, a replacement will then be sent directly to the site and a service engineer will also travel to the site and exchange the displays. All failed displays are then returned to GDS's nearest repair facility for service and upgraded to the most recent revision with a full 12 month guarantee. All repaired units go back into the spares inventory and are not used for production.
Customers gain a number of benefits from this innovative service. Firstly, there is no need for extra handling of defective displays and no obsolescence of repair components. Also, overall costs are reduced resulting in lower cost of ownership, down time of displays is reduced and customers are assured that a display manufacturer who offers global support with local service is performing all repairs.
GDS is a world-leading manufacturer of industrial display solutions for a number of industries worldwide including kiosks, retail, advertising, entertainment, banking, marine, process and transport.